Refund policy
Return and Refund Policy
Last updated: January 1, 2025
At Omlora.com, we strive to offer you the best possible experience. If for any reason you’re not satisfied with your purchase, please read below to understand how to return your order, depending on the type of product.
Return Policy for Physical Products
Return Window:
You have the right to return physical products within 30 days of receipt.
Product Condition:
The item must be unused and in its original condition, including the packaging. If the product is damaged or used, we reserve the right to reject the return.
Return Shipping Costs:
Return shipping costs are your responsibility, unless the product is defective or we made an error in the delivery.
Refunds:
Refunds will be processed within 7 business days after we receive and inspect the returned product. The refunded amount will be issued to the original payment method.
Note: To return a physical product, please send an email to info@omlora.com with the following information:
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Your name
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Order number
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Order date
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Reason for return
We will contact you within 3 business days with further instructions.
No Returns for Digital Products
Access and Return Policy:
Digital products are delivered immediately after purchase, and access is granted right away. Due to the nature of digital products, they cannot be returned or refunded, as the customer receives immediate access and completes the download or viewing upon purchase.
Note: By purchasing a digital product, you agree to waive your right of withdrawal once the product has been downloaded or accessed.
How to Return a Product
If you want to return a physical product, please send an email to info@omlora.com with the following details:
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Your name
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Order number
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Order date
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Reason for return
We will respond within 3 business days with instructions on how to proceed.
Contact
If you have any questions about your return or are unsure whether your product is eligible for a return, feel free to reach out to us at info@omlora.com — we’re happy to help!