Privacy policy

Last updated: March 28, 2025

This Privacy Policy describes how Omlora.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit the Site, use our services, make a purchase from omlora.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last updated” date, and take other steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on your interactions with our Site and Services. “Personal information” means information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

This may include:

  • Contact details (name, address, phone number, email)

  • Order information (billing address, shipping address, payment confirmation, etc.)

  • Account information (username, password, security questions)

  • Customer support information (e.g., communications you send to us)

Some features may require you to provide this information directly. If you choose not to, you may not be able to access certain features.

Information We Collect Automatically

We may automatically collect certain data about your interactions with the Services (“Usage Data”) through cookies, pixels, or similar technologies. This may include:

  • Device/browser info

  • IP address

  • Pages viewed

  • Interactions with the Site or ads

Information from Third Parties

We may collect personal information from third-party vendors, such as:

  • Platforms that support our Site (e.g., Shopify)

  • Payment processors for order fulfillment

  • Advertising/marketing partners (e.g., analytics and remarketing tools)

All third-party data is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Service Delivery

We use your data to process payments, fulfill orders, manage accounts, facilitate returns, and enhance your experience. Shopify may also link your account with other Shopify services. See their Consumer Privacy Policy for more.

Marketing & Advertising

We may use your personal data for marketing purposes, including:

  • Sending promotional emails/SMS/mail

  • Showing targeted ads on our Site or others

For EEA residents: This is done under our legitimate interest per Art. 6(1)(f) GDPR.

Security & Fraud Prevention

We use your data to detect and prevent fraud or abuse. You are responsible for keeping your login credentials secure. If you suspect your account is compromised, contact us immediately.

Communication & Support

We use your data to provide customer support and improve the Services. This is in our legitimate interest to maintain our relationship with you.

Cookies

Like many websites, we use cookies to:

  • Remember your preferences

  • Improve user experience

  • Perform analytics and advertising

More info about cookies used by Shopify can be found at: https://www.shopify.com/legal/cookies

You can control cookie settings through your browser, but blocking cookies may affect site functionality.

How We Disclose Personal Information

We may share your data with:

  • Vendors (e.g., IT providers, payment processors, shipping partners)

  • Marketing/business partners (in accordance with their privacy policies)

  • Affiliates and within our corporate group

  • Legal authorities (if required)

  • In case of a merger or acquisition

We do not use or disclose sensitive personal data without your consent.

Categories of Shared Personal Data

Data Category Shared With
Contact & order info Vendors, affiliates
Commercial activity Fulfillment, support partners
Usage & device data Marketing/analytics partners
Geolocation As required by IP-based services

We do not use sensitive personal data to infer characteristics about you.

Third-Party Sites & Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites. Always review their terms and policies before sharing data.

Children’s Privacy

Our Services are not intended for children. If you believe your child has submitted data to us, contact us at info@omlora.com and we will delete it.

We do not knowingly sell or share data from anyone under 16 years old.

Data Security & Retention

No security system is 100% secure. Do not share sensitive data through unprotected channels.

We retain personal data only as long as necessary to:

  • Maintain your account

  • Fulfill services

  • Comply with legal obligations

Your Rights

Depending on your location, you may have rights such as:

  • Access to your data

  • Correction of incorrect data

  • Deletion of your data

  • Data portability

  • Opt-out of selling/sharing or targeted advertising

  • Restriction of processing

  • Withdrawal of consent

  • Appeal of any refusal to process your request

To exercise your rights, contact us at info@omlora.com. We may verify your identity before processing your request.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns, email us at info@omlora.com. If unresolved, you may contact your local data protection authority (e.g., for the EEA, see the list of supervisory authorities).

International Users

We may process and store your data outside of your country. Transfers are protected by:

  • Standard Contractual Clauses (EU/UK)

  • Or recognition of an adequate protection level

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:
📧 info@omlora.com

Unless stated otherwise, Omlora is the data controller for your personal information.